The brief type: If you’re seeking a distinctive engagement ring or special wedding gift, Leibish & Co. has actually a sturdy inventory of top-notch, colorful, and conflict-free expensive diamonds and gems. The family-run business has become functioning online since 1998 with a personal touch that features generated repeat company worldwide. Leibish & Co. makes it simple purchasing free rocks or to use their cost-free “Design Your Own” device to bring your own ideal bit of jewelry alive. With decades of experience and strong design under their strip, Leibish & Co. is found on the brink of broadening the supply to watches along with other add-ons.
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When Leibish Polnauer launched his first on line diamond company in 1998, it took nearly a complete day to upload an individual picture and information to his website â but he was a visionary who noticed potential inside the fledgling field of ecommerce. “When he sees the possibility in a notion, he’ll fit everything in within his capacity to advance with-it,” mentioned Benji Margolese, Director of material Marketing for Leibish & Co.
Leibish produced an effective, family-run process with his girlfriend and children providing in leadership positions. They have expanded an effective web business with offices situated around the world. Leibish & Co. is actually a leader in special colored expensive diamonds and gemstones which are difficult to get someplace else. Its expensive diamonds will also be conflict-free, and that is an important factor for most shoppers.
“individuals arrived at us since they look for some thing a tiny bit different, one thing more special than what everybody else features,” Benji mentioned.
While Leibish & Co. provides high-quality conventional diamonds, the company focuses on colourful, special jewellery. Whenever questioned exactly why business has actually such a top customer return price, Benji quickly pinpoints the reason.
“It’s a mixture of excellent items, great service, and precious jewelry crafted on the greatest levels of perfection,” the guy mentioned. “The precious jewelry we make is not your everyday, mass-produced type of item. Every piece is actually custom-made to completely suit the diamond or gem stone chosen by customer.”
A family group Affair With Personal Service
Leibish & Co. is actually a genuine household business, with Leibish’s family relations playing crucial functions within the company.
Leibish serves as Founder and chairman for the company, while their wife, Rosi, may be the business’ Activities Manager. Their particular oldest daughter, Chavi, serves as top honors Jewelry Designer â which can be an enormous obligation since custom jewelry makes up a lot more than 50per cent of the organization’s company, Benji said.
Leibish’s oldest son, Yossi, may be the Chief Executive Officer of Leibish & Co. Another son, Shmulik, who is a graduate from the Gemological Institute of America, could be the main Diamond Buyer your organization. “Shmulik is actually, frankly, among most gifted color diamond specialists in a,” Benji mentioned.
Leibish’s daughter Itzik is the businesses COO and runs the New York company on Fifth Avenue. Yoni, who is the youngest of Leibish’s five children, is the business’s CFO.
“As one of the longtime members of the group, i could tell you that, although there is not any relationship, they start thinking about myself, among others, section of their family,” Benji mentioned. “we-all bring our own knowledge on company, but collaborate to constantly grow the firm.”
Clients are in addition addressed like household at Leibish & Co., where in fact the business invests power into private service and sales. “have you ever managed one specific broker, as an example, that is the exact same person you can expect to usually manage, regardless of what you will be phoning or composing in approximately,” Benji mentioned. “We don’t believe in passing customers around to different departments if they have a concern or certain issue they would like to cope with.”
Consumers Come From throughout the World
Leibish features a couple of different types of clients: you’ll find consumers, whom mainly shop through the web page, stores, and those for the trade company, just who usually go to the businesses primary practices in nyc, Israel, and Hong-Kong.
The majority of Leibish & Co.’s clients are from usa. The after that most popular audience is Canada, with the United Kingdom, Australia, Hong Kong, as well as the rest of European countries.
Consumers at each stage of existence store at Leibish & Co., though nearly all are between your years of 35 and 54, Benji mentioned. Moreover, the organization garners more or less 300,000 site visits every month â and helps to keep nearly all of their consumers returning.
“With over a 70per cent return customer score, we continue to be among the most popular businesses within our niche,” he stated.
Colourful Diamonds & Gemstones With a “Design your personal” Option
Leibish & Co. holds top-quality jewellery, but maintains inventory flexibility, specifically for web customers, Benji mentioned. The organization offers a huge selection of free diamonds and important gemstones, but their crucial products are tailored jewelry productions.
“We hold a big assortment of multicolor diamond and gemstone jewelry, with a few of the rarest shades actually ever seen,” the guy said. “Our company is known best by our bread-and-butter services and products â yellowish diamond and green diamond involvement bands. However, we sell expensive jewelry of almost every shade, and important gems â including sapphires, emeralds, and rubies. We sell precious jewelry crafted with colorless diamonds, too, but our expertise is in the arena of tone.”
For customers who have anything at heart and want help that makes it an actuality, Leibish & Co. offers a “Design your own personal” precious jewelry device, which Benji stated is actually its most popular item.
“Obviously, while looking for an unique part, individuals typically desire certain stones and placing styles they will have already fallen in love with,” he stated. The “Design your own personal” instrument allows clients to build an item using the stone, setting, and material of the option.
“permits these to bring their own fantasies alive â with the knowledge in artistry,” Benji informed you.
Accessories & New on line Tools waiting for you for Leibish & Co.
since it looks toward the near future, Leibish & Co. is gradually changing toward higher-ticket items and much more product range. The company feels comfy branching out over new products due to the determination and love it relates to perfect its present designs.
“we’ve got mentioned presenting a lot of different extras â instance luxury watches, handbags, and even pencils,” Benji mentioned. “But we chose to wait until we initial perfected our very own major type of product, which is diamond jewelry.”
Leibish & Co. can also be looking for ways to carry on mastering its common internet site, too. A good way it plans to enhance the on the web knowledge is by adding augmented truth attributes, which will give digital shoppers a lot more of an in-store experience.
As a company featuring its sources in colorful expensive diamonds and e-commerce, Leibish & Co. consistently innovate in a conventional industry which views modification because exclusion, maybe not the rule.